Dell launches first automated support solution for PCs and tablets

Dell has announced to expand its flagship ProSupport Plus support service to PCs and tablets.

Dell will be the first company to offer proactive and predictive automated support for issue prevention and resolution for end-user systems.

The company aims to provide maximum support with minimal customer effort through the support solution.


ProSupport Plus for PCs and tablets offer includes:

# In-region 24×7 priority access to ProSupport engineers with hardware and software expertise.

# Proactive and predictive automated support enabled by Dell’s SupportAssist monitoring technology.

# Self-service case management and parts dispatch via Dell’s TechDirect portal, mobile application or API.

# Workflow management for support cases to enables customer and technicians to deliver proactive and predictive support with Dell.

# Coverage for drops, spills and electrical surges to protect hardware investments.

# Hard drive retention after replacement to ensure data control

# A dedicated Technical Account Manager who provides monthly reporting for customers with 1,000 or more ProSupport Plus systems.

The ProSupport Plusis available for Dell Latitude, OptiPlex, Precision, Vostro, XPS, Venue and Chromebook products.


Vishal Kawadkar


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