Nokia announced a product advisory in which it asked customers in Austria, Denmark, Finland, Germany, Russia, Switzerland and the U.K. to suspend the use of AC-300 charger for Nokia Lumia 2520 tablet until further notice.
The advisory follows an internal quality control process in which Nokia identified a potential product quality issue that may lead to a safety concern in the European and UK variant of the AC-300 chargers, the company said.
Under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket, Nokia said.
The chargers were manufactured by a third-party supplier, the company said.
The advisory is also extended to consumers who purchased the Lumia 2520 travel charger accessory in Austria, Denmark, Finland, Germany, Russia, Switzerland, the U.K and the U.S.
“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, EVP Smart Devices. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”
Following this announcement, sales of the Lumia 2520 tablet and the travel charger accessories, including the AC-300 chargers in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK, have therefore been temporarily delayed. In the US, we have suspended sales of the travel charger accessory.
The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner, Nokia said.