Apple on Thursday admitted that iPhone 6 Plus smartphone bends in rare cases.
In a statement, Apple said nine smartphone customers had told it their iPhone 6 Plus phones had bent.
Apple indicated that customers facing from this problem will receive a replacement for their devices, if the phone passes official visual mechanical inspection.
If the phone bends under normal use, as under the guidelines of the test, the customer will get a replacement device for free. Otherwise, the customer will have to pay to get a replacement.
Has Apple compromised on quality?
IHS, in a recent report said: “For consumers opting to buy Apple Inc.’s iPhone 6 Plus rather than the iPhone 6, the additional 0.8 inches of screen size will cost $100 extra. However, for Apple, the iPhone 6 Plus costs only about $16 more to produce, delivering to the company an even heftier margin than normal for its wildly popular smartphone line.”
The IHS report was released on 23 September — much before the BendGate reported.
“Apple has always been adept at offering higher-end iPhone models with enhanced, desirable features—and then pricing those versions for maximum profitability,” said Andrew Rassweiler, senior director, cost benchmarking services for IHS. “In the past, the premium versions of iPhone offered higher memory configurations for additional profit.
Apple says it uses best quality materials
The company is using anodised aluminium, which is tempered for extra strength, to make Apple iPhone 6 Plus’s shells. The latest smartphone also features stainless steel and titanium parts to reinforce the areas of the phones likely to experience the most stress.
Apple said it selected these high-quality materials and construction very carefully for their strength and durability. It also performs rigorous tests throughout the entire development cycle.
“iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.”
“With normal use a bend in iPhone is extremely rare and through our first six days of sale, a total of nine customers have contacted Apple with a bent iPhone 6 Plus.”
Earlier, Apple announced that it had sold more than 10 million units of the iPhone 6 and the iPhone 6 Plus smartphones.
Problems with Apple’s updated iOS 8.0.1
This apart, Apple’s updated iOS 8.0.1 reportedly disabled cellular services and access to TouchID fingerprint scanner. Some users reported bugs in the updated OS that make keyboards disappear suddenly.
Apple has already pulled out the update and stated that a new iOS 8.0.2 version will be available within the next few days. The company asked the affected users to reinstall iOS 8 using an updated version of iTunes. However, Apple’s health app will not work after the reinstallation.
According to a survey by Boston-based Gazelle, a third of Google’s Android users are expected to shift to iPhone 6. The user number is up from a 10th a year ago, when Apple shipped iPhone 5S and 5C.
SquareTrade, a company that provides protection plans, said Apple’s new iPhones are much more durable than iPhone 5S and 5C and Samsung Galaxy S5. The report came much before the bending incident happened.