Dell India has launched its ProSupport Plus support service for its commercial client solutions including PCs, notebooks, workstations and tablets.
Additional benefits of ProSupport Plus include accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated Technical Account Manager and support history and contract reporting on a regular basis.
Dell said ProSupport Plus for PCs, notebooks and tablets will enhance customer capability to manage their businesses, reduce cost and time incurred due to down time, maintenance or acquiring assistance from routine technology support.
With the solution, customers spend up to 84 percent less time on technical support calls and take up to 58 percent fewer steps to resolve common hardware issues than key competitors.
ProSupport Plus for PCs and Tablets is available to customers and channel partners in 66 countries and 19 languages.
“ProSupport Plus is a superior offering for our customers in India across small, medium and large businesses. We understand that our customers’ success should be not be hindered by downtime in technology use,” said Indrajit Belgundi, director & general manager – End User Computing, Dell India.
ProSupport Plus available for Dell commercial devices includes the Dell Latitude notebooks including its Rugged range, OptiPlex desktops, Precision workstations, Vostro notebooks and desktops and Venue tablets.